Terms & Conditions

Purchasing Products

The prices displayed on the site are quoted in GB Pounds and exclude VAT (UK standard rate).
Delivery charges are calculated once an order is received.
Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible. If the products cannot be delivered within a timely fashion, we will notify you of this delay. Any orders you place with us will not be accepted and no contract will be formed between us until the said goods are available and that these goods and all applicable charges have been agreed by us.
We will confirm our acceptance of your order via email, however we reserve the right at our own discretion to refuse to accept any orders. If you exercise the right to cancel your order prior to the goods being dispatched, please contact us on 01302 743744 or email us at sales@pwel.eu. Any orders returned will be done so following our returns policy. Please note however that we cannot return postage costs and such costs are to be covered by yourselves.

Complaints Procedure

PWEL encourages any comments or criticisms about our site and our services. The sites success relies on these comments and improvements are made based around the feedback given. We aim to deal with any complaints quickly and fairly. If you have any reason to complain, or would like to make a constructive comment or criticism then please email us at info@pwel.eu where we will aim to respond to your email within 42 hours of receipt.

Limitation of Liability


All express or implied conditions statements and warranties statutory or otherwise as to quality of the goods or correspondence with description or sample or fitness for any purpose or otherwise, are hereby expressly excluded, our liability being expressly as stated under ‘guarantee’.
All recommendations and advice given by us or our servants or agents to you or your servants or agents as to the mode of storing applying or using any goods supplied by us are given in good faith but without liability. We shall not be responsible for any injury, loss or damage whatsoever caused either directly or indirectly by the contract goods or by any act or omission in connection therewith, other than personal injury caused by our negligence as defined in section I of the Unfair Contract Terms Act 1977.
If you use or sell the goods in such a manner as to infringe any patent rights we shall not be responsible for such infringement and you agree to indemnify us from and against all liability arising therefrom.

Damage, Loss or Non‑delivery


Notice must be given to the carrier and to us in writing (other than on the carrier’s delivery note) within the following time limits.
(i)   In the case of damage or partial loss or non‑delivery of any part of a consignment, the packing and contents must be returned for inspection within 5 working DAYS of the delivery or part delivery.
(ii)  In the case of non‑delivery of the whole or part of the consignment within 10 working DAYS of the carrier’s scheduled time of arrival.

Delivery and Execution

Delivery dates are estimates only. We will make every effort to keep to them but will not accept any liability for any financial or other loss for failure to do so.
If we are prevented by your instructions or lack of instructions or any act or emission of yours from dispatching material that is ready for dispatch then the costs involved in storage, protection, insurance, making good, re-inspection and delivery from store shall be added to the price.
Should any delayed delivery period exceed 90 DAYS then the delayed goods shall be at your risk on the expiry of this 90 DAY period.
Each delivery where goods are to be delivered by separate instalments shall be deemed to be a separate contract and failure on our part to make any delivery shall not affect the balance of, or entitle you to cancel the contract.
Unless otherwise expressly agreed the contract is limited to supply and delivery to site, off-loading and storage of the goods and equipment is your responsibly.


We shall not be liable for any claim for damages whether for direct or consequential loss, loss of profit or expenses howsoever arising, our sole liability being as follows:-
In the case of equipment for which we offer a performance guarantee such performance is shown in the appropriate schedule of the quotation and we accept no responsibility in respect of any guarantee unless the equipment shall be put into operation by us; nor for damage to the equipment if any part of it has been altered or modified in any way without our written consent.
Any guarantees to the performance of the equipment we based on the design parameters specified in our quotation and any liability under the contract is subject to these parameters being representative of the operating conditions. Where applicable chemical regenerants must be commercially pure. The equipment must be operated in strict accordance with our instructions.
If you claim that the equipment does not perform as guaranteed we will consider your claim in accordance with the terms contained herein. We reserve the right to send a representative to investigate; if our representative is able to achieve guaranteed performance without alteration other then routine adjustments then such visits are to be at your expense.
Performance figures indicated by us are those expected when the product has been operated strictly in accordance with our instructions. These figures are based on the assumption that there is no change in the design parameters which have been presented to you or stated to you in good faith by us. They are estimates based on careful calculation and put forward in good faith but not guaranteed and we shall not be liable for any claim for damages therewith whether for direct or consequential loss, loss of profit or expenses incurred in connection.
 Materials and Workmanship
We warrant all materials and workmanship to be free from defects, and undertake to replace or repair free of charge at our works or elsewhere, the choice being our option, any parts shown to be defective within the period stated below, fair wear and tear excepted. This warranty does not extend to parts, materials or equipment not manufactured by us in respect of which you shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to us.
Our liability under this clause is strictly limited to either making good such defective parts in a manner decided by us or by the repayment of any sum of money already paid by you in respect of the rejected part. In either case we shall not be liable for any other loss or damage or indirect or consequential loss or loss of profit or expenditure of labour not authorised by us.
Expendable items are excluded from the warranty.
The period’s covered by the guarantees shall be 12months from delivery or readiness for despatch if delivery is delayed by you.


All prices quoted are made and given in good faith and although we exercise care as to their accuracy we reserve the right to correct any errors and omissions. You are obliged to inform us of any special requirements.
The extent of our supply is limited to that shown in the quotation or purchase order. Any variations or extra work will only be undertaken on your written instructions and the contract price and duration shall be amended accordingly.

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny you access to all or part of the website or refuse to provide our services to you without notice if you:

    • Are in breach of any part of this agreement.
    • We believe that your actions may cause legal liability for us, you or any other user.
    • We cannot, for any reason, verify or authenticate any information your provide to us.



Company Information

 PWEL is a private limited company; Prestige Water Equipment Ltd.
Registered Office:  Unit D2A, Harworth Industrial Estate, Bryans Close, Harworth, Doncaster, DN11 8RY.
Company Registration No. 06053129
VAT No. GB 898 5107 73